Tips for Working with Vendor Support

This post has been on my mind for a while now. I’ve worked as a network admin for long enough, and opened more technical support cases with vendors than I want to think about. Over the years I’ve developed my own process for how I handle…

What is Risk Acceptance?

You can’t always get what you want. As an engineer though, it’s your job to determine what’s best for the company and recommend it to management. What happens if your suggestion gets turned down? Well certainly your proposal must have been mis-understood, right? Maybe…