Tips for Working with Vendor Support

This post has been on my mind for a while now. I’ve worked as a network admin for long enough, and opened more technical support cases with vendors than I want to think about. Over the years I’ve developed my own process for how I handle…

Devil in the Defaults

Default settings are the worst. Every systems has them, and they’re great until they’re not. For whatever reasons in the past, my predecessors decided to purchase a bunch of bare-bones HP servers and install Check Point’s firewall software on them. The HP servers were…

Migrating IP Addressing Schemes

Back a few months ago, I wrote a bit about why it is important to have a good design for IP addressing schemes (part 1 and part 2). As a brief refresher, the situation I found myself in was an environment where practically everything was assigned a 10.x.x.…

Juniper SRX VPN Issues

Last year we began migrating from our old Juniper SSG firewalls to the new SRX line. After a few months, I’ve honestly┬áreally started to enjoy working with them – so much that we’ve decided to start standardizing our firewall platforms by ditching everything else. So…